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FAQ


SHIPPING & DELIVERY 

Last updated
10/19/24
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free shipping on orders over $50
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email:
 RahCreaturecreations@gmail.com

 

 Dyeing Questions

 Q: What is your turn around on dyeing?

A: Right now, it's about 2 weeks. Please check here, as I will update the time if needed 

Q: How long will it take to ship my order?

A: In stock items can take up to 3 days. I'll try my best to get it shipped as soon as possible.

If an order has both in stock items and preorder items, they will ship together once the preorder has been received.

Q: Do you do custom dyeing or sizing?

A: Right now I'm am able to 

Q: What is your base fabric?

A: Zweigart is the base fabric for the majority of options. Monaco & Charles Craft are from DMC.

Charles Craft is an economical fabric and may not have the same dye saturation as Zweigart. 

Q: Are your fabrics and floss colorfast?

A: They should be but I don't guarantee that they are, especially the dark color pieces. Please take this into consideration when washing. The dye is permanent (procion fiber reactive) but on dark fabrics there could be residual dye left on the fabric. You can wash it again in cold water and a mild detergent before stitching on it if you're worried about color transfer.

Q: Which fabric dyes the darkest/lightest?

A: Linen will always dye darker/more vibrant than any cross stitch fabric, then aida (14ct darkest, 20ct, 16ct, & 18ct dyeing lightest), followed by evenweave fabrics (usually not 100% natural fiber) dyeing the lightest. All opals will dye about 10% lighter because of the opalescent thread woven through it. 

Q: Why doesn't my fabric look like the picture on the website?

A: There could be many reasons, but usually it's because you chose a different type of fabric than what's pictured. It can also be the way the dye strikes the fabric, so the pattern will always be different from one piece to another. I'm trying to get all colors updated with DMC samples on them, so you can look up the color(s). I don't take the best pictures, but I try my best.

Q: Why is my fabric smaller then what the descriptions says?

A: Sizes are prior to the dyeing process. There will always be some shrinkage. Keep in mind that the stitch count of the fabric will never change. A 10x10 inch 16ct aida has a stitch count of 160x160. After that same 16ct aida piece is washed it might be 9x9 inch but the stitch count is still 160x160. Because of shrinkage it may not be square after dyeing. All you need to do to fix this is to stretch your fabric.

Q: Do I start my project any differently when using hand dyed fabric?

A: It just depends on how you start your piece. If you start in the middle, then nothing changes. If you start from a corner, I suggest that you come in by stitches instead of inches because of the shrinkage that occurs during dyeing. So if your hand dyed piece is 16ct and you come in 3 inches, then you would need to come in 48 stitches. You just need to multiple the fabric count by the amount of inches you come in. Feel free to contact me if you have any questions